How it works
One return network. Everyone benefits.
Hooloo sits between the person returning a product and the businesses that handle it , coordinating the messy first part of the journey so everything after it is simpler.
The journey
From return request to retailer.
- 01
Return request
A returnee starts a return in the Hooloo app.
- 02
Hooloo network
The request enters the local Hooloo network.
- 03
Local coordination
Collection is coordinated inside the community.
- 04
Consolidated handoff
Coordinated returns are prepared for pickup.
- 05
Logistics partner
A participating provider moves the volume onward.
- 06
Retailer
The return reaches the retailer's process.
Orange marks the package moving. Navy is the Hooloo network coordinating it.
By participant
Five journeys, one network.
Returnee
- Start return
- Set location
- Hand over
- Follow status
Collector
- See available returns
- Coordinate window
- Collect
- Confirm handoff
Retailer
- Return approved
- Coordination visible
- Volume received
Property manager
- Enable community
- Residents onboard
- Amenity in use
Logistics partner
- Coverage mapped
- Pickup agreed
- Volume collected
In the app
Two apps, one coordinated return.
Hooloo Return is for the person sending a product back. Hooloo Collector is for the people helping returns move through a community.
Both apps are available on iOS & Android
HoolooHooloo Return
Your return is on its way
Wool coat · Order #48120
Step 3 of 4Collected in your building
Return started
DoneToday, 9:12 AM
Location confirmed
DoneUnit 1204 · pickup point
Handed to logistics partner
Pending
Next update
We'll notify you at handoff
Hooloo Collector
Today in your building
3 returns available
OpenSame building · flexible window
Unit 802 · 1 parcel
QueuedReady for collection
Unit 1204 · 2 parcels
QueuedReady after 6 PM
Handoff summary
Confirm when the batch is collected
FAQs
Common questions about the network.
Is Hooloo a delivery company?
No. Hooloo is a technology network for coordinating returns. Movement between the community and the retailer involves participating logistics providers.
What does 'coordinated' actually mean?
Returns from a participating community are organised together , collected, prepared and handed off as coordinated volume rather than as unrelated individual trips.
Which parts are live today?
Hooloo is launching community by community. We describe capabilities as available only where they actually are, and the availability check on the home page reflects current coverage.
See where Hooloo fits for you.
Whether you're returning a purchase or running a portfolio, the network starts in the same place.